Microsoft Teams market share soars 31%, boosted by AI
Share link:In this post: Microsoft Teams has gained over 30% in market shares in just one year, adding to Microsoft’s accolades in 2024. Zoom has retained its lead in the video conferencing market with a 57.24% share but experienced a 2.3% drop compared to 2023. Bill Gates notes that the AI feature he uses the most is the meetings summary, which is integrated into Microsoft Teams.
Microsoft Teams has emerged as a formidable contender, challenging the dominance of established players like Zoom thanks in part to its innovative use of Artificial Intelligence (AI). Teams’ market share has risen by more than 31% over the past year, inching closer to Zoom.
Microsoft Teams is attractive as a video conferencing solution because it can enforce strict security protocols and embed Teams within other Office applications. Additionally, one of the standout features contributing to Teams’ success is its innovative use of Artificial Intelligence .
Microsoft Teams challenges Zoom’s market share
Zoom remains the top video conferencing application, with an 8.74 user rating in 2024. However, this year’s rating and market shares are slightly lower compared to 2023.
Last year, its user rating was 8.79, representing a marginal 0.6% slip. Furthermore, its market shares in 2023 were 57.24%, culminating in another 2.3% drop. In contrast, Microsoft Teams market shares increased by over 30%, reaching 32.29% from 24.57% in 2023, ranking second after Zoom. However, its user rating fell marginally, marking a 0.3% fall, settling at 7.79 in 2024.
The top video conferencing tools performed well in 2024
After Zoom and Microsoft Teams, GoToMeeting follows with only 8.81% market shares and a 6.64 user rating. In fourth position is WebEx, with a 7.61% market share, which marks a 24% growth from 2023.
Next in line is Google Meet, with 5.52% market coverage compared to 6.29% in 2023. The app, however, has a user rating of 7.43, close to that of Microsoft Teams and Zoom.
Disclaimer: The content of this article solely reflects the author's opinion and does not represent the platform in any capacity. This article is not intended to serve as a reference for making investment decisions.
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